*NEW AND EXSISTING CUSTOMER PROFILES CLICK BELOW*
We offer a variety of services at all our locations. Now offering limited boarding in Moses Lake!
In-home care is a service we provide where we go to you home to care for all your critters needs.
2022 Policy Changes/Updates
· Cancelation Policy
o Cancelations with 24 hours or less notice maybe charged a 25% of the boarding reservation.
· Reservation Policy
o Daycare reservations must be placed 12 hours prior to drop-off time.
§ If you have package, please call or text to let us know you will be dropping off asap.
o Boarding reservations must be placed with at least 24 hours’ notice.
o Holiday Reservations must be placed with at least 5 days’ notice.
o You must have a card on file to place any request for services online. If you do not want to keep a card on file you can call us to take your deposit over the phone.
· Deposits are non-refundable but are applied to your total at check-out.
o Boarding reservations require $25 deposit to confirm your reservation.
o Holiday reservations require a 25% deposit to confirm your reservation.
· Vaccines
o If a pet’s vaccines lapse their expiration date – they MUST wait 72 hours before coming into the shop.
o If your pet’s Bordetella vaccine lapses or they have never had one - they MUST wait a minimum of 7 days before coming into the shop for any services.
· Drop-off times
o Daycare drop-off times are Monday-Saturday 7am-9am
o Boarding drop-off times are 30 minutes prior to closing.
o Moses Lake is closed on the weekends – there will be no pick-up/drop-off or transport available.
Shop Hours:
Ephrata
Monday-Saturday 7am-12pm & 2pm-6pm
Sunday 9am-11am & 4pm-6pm
Moses Lake
Monday – Friday 7am-12pm & 2pm-5pm